Privacy Policy – Local Website Orders

Last updated: March 2, 2026

This Privacy Policy describes how Coll’s Custom Candles LLC (“Coll’s Custom Candles,” “I,” “me,” or “my”) collects, uses, and protects your personal information when you submit a local order form, contact me directly, or interact with my website at CollsCustomCandles.com.

1. Information I Collect

When you submit a local order request through my website, I may collect the following information:

• Your name

• Email address

• Phone number

• Occasion or bouquet preferences

• Desired pickup date

• Any additional notes or customization details you provide
  
  

If you complete a purchase, payment information is processed securely through third-party payment services (such as Venmo, Zelle, Square, or other processors). I do not receive or store full credit card or banking details.

2. How I Use Your Information

I collect and use your information only as necessary to operate my business. Specifically, I use your information to:

• Respond to your order request

• Confirm pricing and pickup details

• Communicate regarding your bouquet

• Provide customer service

• Maintain accurate business and tax records

• Comply with legal obligations
  
  

I do not use your information for mass marketing or sell your information to third parties.

3. Information Sharing

I respect your privacy and only share your personal information in limited circumstances:

• With payment processors to complete transactions

• With shipping carriers if you request delivery

• With professional service providers (such as accounting software) as necessary to operate my business

• When required by law or legal process
  
  

I do not sell, rent, or trade your personal information.

4. Data Retention

I retain order-related information only as long as necessary to:

• Fulfill your order

• Provide customer service

• Comply with U.S. tax and record-keeping laws
  
  

Typically, business records are retained for up to 7 years for tax purposes.

5. Your Rights

Depending on your location (including California or the European Union), you may have certain rights regarding your personal information, including:

• The right to access the information I hold about you

• The right to request correction of inaccurate information

• The right to request deletion of your personal information (subject to legal obligations)

• The right to restrict or object to certain uses of your information
  
  

To exercise any of these rights, please contact me using the information below.

6. Contact Information

Coll’s Custom Candles LLC
Owner: Colleen Mullen
Email: collscustomcandles@gmail.com
Webster, New York